We are searching for a Loyalty Specialist!
We are searching for a highly motivated and organised individual to join our Nouveau HD Beauty Group Sales and Service Department. You will be working as part of our Business Development Team and be primarily responsible for customer retention and loyalty.
This is a full time, permanent contract based at our Head Office in South Elmsall, Pontefract.
Nouveau HD Beauty Group is a well-established company in the beauty industry that encompasses market-leading brands such as Nouveau Beauty, Nouveau Lashes, HD Brows, and K.B Pro, working collaboratively to provide world-class, innovative beauty treatments, products and training.
You will be responsible for:
• Reactivating both Inactive and Lapsed professional accounts to reduce customer churn and improve lifetime value.
• Generating profitable revenue growth from reactivating the Inactive and Lapsed customer base.
• Actively engaging with Inactive and Lapsed customers to understand their needs, preferences, and concerns, to help inform the ongoing customer retention strategy, as well as to provide valuable customer/category insight to the wider business.
• Building strong relationships to enhance customer loyalty and satisfaction.
• Conducting proactive outreach to Inactive customers who may be at risk of Lapsing, offering solutions and incentives to encourage retention, as well as those who have Lapsed, offering solutions and incentives to encourage reactivation.
• Educating customers about the features and benefits of products/services/brands, ensuring they get maximum value from their purchases.
• Identifying opportunities for cross-selling and up-selling additional products/services to existing customers, contributing to revenue growth.
• Monitoring and tracking key performance indicators related to customer retention, providing regular reports and insights to management.
Our ideal person:
• Proven experience in sales, with responsibility for loyalty/retention
• Excellent communication skills
• Good problem solving skills
• Self-motivated and target driven
• Excellent customer service skills
We will reward you with:
• A competitive salary (dependent on experience), with OTE opportunities
• 22 days holiday plus bank holidays (Pro Rata)
• Exclusive access to our Employee Westfield Health Scheme
• On-site parking
• Discounted products and treatments
• A great working environment, fun, friendly and forward-thinking culture
About Us:
Nouveau HD Beauty Group (NHDBG) operates a portfolio of full-service professional beauty brands.
Across our homegrown brand portfolio, we pride ourselves in delivering award-winning professional product innovation and on-trend consumer retail products, supported by gold-standard educational services.
Our current brands include consumer recognised HD Brows, the creator of celebrity loved, LVL, Nouveau Lashes, and the pioneer of permanent makeup in the UK, K.B Pro. In 2023, we added Nouveau Beauty – the house of professional beauty. Nouveau Beauty is a new professional beauty platform, created to bring our brands together in one place, for the first time ever. Through Nouveau Beauty we are also now partnering with other big names in the pro beauty space – OPI, Navy Pro Tools, Sienna X, and Tina Davies to name a few – and are continuing an ambitious plan to grow our third-party brand offering, while investing in our own brand portfolio.
If you want to be part of the next phase in our journey, and enjoy being part of a fast paced yet collaborative and caring culture, please tell us more and get in touch via email [email protected]
Nouveau HD Beauty Group is proud to be part of NEXUS Brands Group (“Nexus”). Nexus is a US headquartered, PE backed, family of leading brands and businesses that design, manufacture, market and distribute supplies to professional customers serving three markets: Body Art, Pet Grooming and Beauty. NHDBG is the largest beauty business in the global family.